Question 1

What if it rains?

Accepted Answer

Members/players will be given a refund or credit note if the whole session gets rained off by the Coaches.

Question 2

What if I’m injured?

Accepted Answer

Members/players can request a refund for a session if they have a serious injury which occurred since booking (eg: muscle tear, sprain, ACL or fracture). Or an exceptional family circumstance like a funeral.

Question 3

What if I’m in the wrong group?

Accepted Answer

If having started a program/course, and you feel you cannot complete it, please tell us as soon as possible, and if we can offer your place to another person on the wait list, a refund may be considered.

Question 4

What if I know I’ll miss a week?

Accepted Answer

No credit can be given for the occasional week unattended, but it is hoped members/players will still consider the overall course good value.

Question 5

Can I re-sell my space?

Accepted Answer

Members/ players are recommended to attend the whole program, for continuity of group learning. As such, they should expect to attend all or nearly all the sessions, and may not nominate someone to join the group in their place.

Question 6

What happens if my coach is away, will my session still go ahead?

Accepted Answer

Courses will typically run with the same Coach once started. However, if that coach cannot be available some reason, the coaches that run our sessions will now work from the same syllabus which is written by our Head Coach, therefore we can guarantee a high level of continuity if your coach is away.

Question 7

Can you sign up if you're not a member?

Accepted Answer

Our adult program is strictly members only. Our junior program is available to non-members at a slightly higher price per session, but junior members have priority.

FAQs